Refund Policy

Effective date: 9 November 2026

This policy applies to purchases of The Garden of Eve (the "Book") made through nicole-winters.com. Purchases are processed by our payment provider, Whop. We want you to be happy with your purchase, and we explain here, in plain language, when you can get your money back.

1. Digital product

The Book is a digital product (PDF and EPUB files). It is delivered instantly after payment, and once delivered it cannot be "returned". For that reason, all sales are final once the files have been accessed or downloaded, except in the cases listed below.

A free edition with the prologue and opening chapters is available on our website, so you can read a substantial sample before you buy.

2. When we will give you a full refund

• You never received access. If you were charged but did not receive access to the files, and we cannot fix it within 3 business days of your request.
• The files are defective. If the files are corrupted, incomplete or will not open, and we cannot send you working files within 3 business days of your request.
• Duplicate or accidental charge. If you were charged more than once for the same purchase.
• Unauthorized purchase. If your payment method was used without your permission. Please also contact your bank.
• Not yet accessed. If you request a refund within 14 days of purchase and have not opened or downloaded the files.

3. How to request a refund

Email [email protected] within 14 days of your purchase. Include the email address you used at checkout, the date of purchase, and a short description of the problem. We reply within 3 business days.

Approved refunds are issued to your original payment method through Whop. It usually takes 5 to 10 business days for the money to appear, depending on your bank. Once a refund is issued, your access to the files ends.

4. Customers in the EU, UK and other regions

If you live in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from online purchases. For digital content, this right ends once the download or access begins, provided you agreed to immediate delivery and acknowledged losing the right to withdraw. Nothing in this policy limits any right you have under the consumer laws of your country.

5. Chargebacks

If something is wrong, please contact us first. We can almost always resolve problems faster than a bank dispute can.

6. Changes

We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.

7. Contact

Questions about this policy: [email protected].